1. Automatic renewal
All paid plans are monthly auto-renewing subscriptions. Each period is charged at its start and monthly credits reset; unused credits do not roll over. Applicable taxes may be calculated by Creem at checkout.
2. Canceling a subscription
You can cancel a subscription in the IPRisk console. Cancellation takes effect at the end of the paid period and no further renewal occurs. Cancel before the renewal date.
3. Refund eligibility
Monthly digital services are generally non-refundable once used. You may request a full refund within 14 days of a first purchase if no credits from that period have been used. Duplicate, unauthorized, or confirmed billing errors are reviewed regardless of usage. Refund rights required by applicable law always remain available.
4. Partial refunds and plan changes
Except where required by law or for a confirmed billing error, we generally do not provide prorated refunds for remaining days or unused credits. Self-service prorated upgrades and downgrades are not currently offered; cancel and choose a new plan after the period ends, or contact support.
5. Requests and timing
Email hi@iprisk.top from your account email with the order ID, charge date, and reason. Approved refunds are returned through Creem to the original payment method and typically appear within 5–10 business days, depending on the payment method and bank.